Privacy Policy

1. Introduction to HyraTek - FunnelOS

1.1. Welcome to the HyraTek - FunnelOS platform, operated by Hyra Tek. We take our responsibility to protect information seriously according to the current laws on personal data protection, specifically Decree 13/2023/ND-CP of the Government of Vietnam. This privacy policy helps you understand how we collect, use, disclose, and protect the personal data you have provided.

1.2. “Personal Data” is any information that can be used to identify you, such as your name, email address, phone number, etc.

1.3. By using our services, you agree to the privacy terms set forth in this Policy.

1.4. This policy applies to all HyraTek - FunnelOS users, including both individual consumers and businesses using our services.

2. Collection of Personal Data

2.1. We may collect your personal data in the following cases:

  • When you register for an account or use our services.
  • When you interact with us through customer support channels such as phone, email, or online chat.
  • When you participate in promotions, surveys, or other marketing activities organized by us.

2.2. Personal data may be collected from various sources, including directly from you, from our business partners, and from other public sources.

3. Purpose of Use

We use your personal data for the following purposes:

  • Provide and manage the services you request.
  • Process transactions and manage your account.
  • Improve service quality and develop new products.
  • Comply with legal requests or requests from competent authorities.

4. Protection of Personal Data

4.1. Security Measures:

We are committed to protecting your personal data using appropriate physical, technical, and administrative security measures to prevent unauthorized access, use, disclosure, alteration, or destruction of your personal data. Specifically:

  • Physical Security: Your personal data is stored on secure servers protected by physical security systems, including strict access controls, camera surveillance, and anti-intrusion measures.
  • Technical Security: We use encryption to protect personal data during transmission over the Internet, along with regularly updated firewalls and anti-virus software to protect data from external attacks.
  • Administrative Security: Only authorized personnel have access to your personal data, and all such personnel must comply with our strict privacy policies.

4.2. Data Retention and Destruction:

We will retain your personal data for as long as necessary to fulfill the purposes outlined in Section 3 or as required by applicable laws. When the personal data is no longer necessary for the original collection purpose or for any other legitimate purpose, we will securely destroy or delete your personal data.

4.3. Data Security Commitment:

While we strive to protect your personal data, no security system can guarantee absolute safety. In the event of a security incident leading to unauthorized access to personal data, we will immediately notify you and the relevant authorities according to the law.

5. Disclosure of Personal Data

5.1 Disclosure to Third Parties:

We may disclose your personal data to third parties in the following cases:

  • Service Providers: We may share your personal data with authorized service providers to support our business operations, including but not limited to payment services, data hosting, customer care, marketing, and data analytics. These providers process data only under our instructions and must comply with strict privacy regulations.
  • Business Partners: We may share personal data with partners to provide supplementary services or promotions that you may be interested in, only with your consent.
  • Legal Requirements: We may disclose data upon request from competent authorities or as required by law, or when necessary to protect the rights, property, or safety of the company, customers, or the public.

5.2 Sharing of Aggregated Information:

We may share anonymized, aggregated information with advertising partners or third parties to improve our services. This information cannot be used to identify individuals.

5.3 Use of Third-Party APIs:

We may use social media APIs to support posting content per your request. The use of these APIs complies fully with the terms and policies of the respective social media networks. We do not collect, store, or misuse any personal profile data from social media beyond what is authorized by you. All data accessed through social networks is used solely for service provision and will not be shared with third parties without your consent.

6. Customer Rights

6.1 Access and Correction: You have the right to request access to your personal data and correct it if inaccurate (contact via email: [email protected]).

6.2 Withdraw Consent: You may withdraw consent for data collection/use, which may affect service delivery.

6.3 Request Data Deletion: You have the right to request data deletion under certain circumstances per the law.

6.4 Restrict Data Processing: You can request restriction of data processing during disputes or if you disagree with processing purposes (e.g., marketing).

7. Cookies and Other Technologies

7.1 Cookies: The website uses cookies to remember preferences like language and user behavior to improve your experience.

7.2 Cookie Management: You can disable cookies in your browser, but this may degrade your experience or disrupt some features.

7.3 Other Technologies: We may use pixels, beacons, etc., to analyze user behavior and optimize our system.

8. Cross-Border Data Transfers

8.1 Data Transfers: Personal data may be stored or processed overseas while still complying with Vietnam's privacy regulations.

8.2 Customer Rights: You have the right to request information on where your data is transferred and how it is protected.

9. Inquiries & Complaints

9.1 Contact:

  • Email: [email protected]
  • Address: Lot CX01, Van Khe Urban Area, Ha Dong, Hanoi City, Vietnam.

9.2 Complaint Resolution: HyraTek - FunnelOS commits to handling complaints promptly, fairly, and may coordinate with authorities if necessary.